Code of Conduct

This Code describes the standards of conduct, behaviour and attitude that visitors, families, staff and people who live in or use our services should expect. You are responsible for and have a duty of care to ensure that your conduct does not fall below the standards expected. Nothing that you do, or omit to do, should harm the safety and wellbeing of people visiting, living in and/or using the services provided by Derbyshire House.

This code is based on principles of protecting people by promoting best practice. It will ensure that you are working to a standard, providing high quality, compassionate care and support.

1 – Be accountable by making sure you can answer for your actions or omissions and for the quality of your work


  • understand the staffing structure and staff responsibility adhering to the chain of command
  • understand and value your contribution and the vital part your role plays
  • be honest with yourself and others about what you can do, recognise your abilities and limitations and only carry out or delegate roles/tasks for which you are competent recognising that you remain responsible for any work that you have delegated to others.
  • always behave and present yourself both inside and outside the workplace in a way that does not call into question your suitability to work in the home
  • work openly and cooperatively with other staff and treat them with respect and recognise and respect the individual roles of other staff and professionals and work in partnership with them
  • be able to justify and be accountable for your actions or your omissions – what you fail to do
  • actively encourage the delivery of high quality care and support
  • always ask for guidance if you do not feel able or adequately prepared to carry out any aspect of your work, or if you are unsure how effectively to deliver a task
  • inform your manager about any issues or personal difficulties that might affect your ability to do your job competently and safely.
  • establish and maintain clear and appropriate professional boundaries in your relationships with people who use our services and visitors to the home at all times
  • adhere to policies and procedures about accepting gifts and/or money from people living in and/or using our service or their families
  • comply with the staff handbook which outlines the homes policies and procedures
  • -report any actions by yourself or other staff members that you feel may compromise the safety or care of people who use our services and, if necessary, use the Whistleblowing policy and procedure to report any wrong doing
  • you are an advocate and a representative for Derbyshire House at all times. It is your responsibility to promote the home and the services it provides
  • honour your work commitments, agreements and arrangements and be reliable, dependable and trustworthy
  • to handle all equipment, furnishings and belongings of the home and those of the people who live, work and use the service, with care and respect and report any faults immediately
  • recognise and use responsibly the power that comes from your role

2 – Promote and uphold the trust and confidence, privacy, dignity, rights, health and wellbeing of people who use our services and staff at all times


  • always act in the best interests of people who use our services and support their right to control their lives and make informed choices
  • always treat people with respect and compassion and as an individual in their own right
  • put the needs, goals and aspirations of people who use our services first, helping them to be in control and to choose the care and support they receive
  • promote independence and abilities to self-care, assisting those who use or visit our services to exercise their rights and make informed choices
  • always gain valid consent before providing care and support. You must also respect a persons’ right to refuse care and support if they are capable of doing so
  • always maintain the privacy and dignity of people who use and visit the service
  • be alert to any changes that could affect a person’s needs or progress and report your observations in line with the policies set out in the staff handbook
  • always make sure that your actions or omissions do not harm an individual’s health or wellbeing. You must never abuse, neglect, harm or exploit those who visit and use our service, staff or any visitors to the home
  • challenge and report dangerous, abusive, discriminatory and exploitive behaviour or practice
  • always take comments and complaints seriously, respond to them in line with the policies and procedures set out within the staff handbook and inform senior members of the team or the manager
  • never abuse the trust of people working, using or visiting the home or any access you have to personal information about them in any way inside or outside of the workplace
  • address people by their preferred form
  • respect and where appropriate, promote individual views and wishes

3 – Communicate in an open way to promote the health, safety and wellbeing of people who use the services


  • communicate respectfully and effectively with people who use and/or visit our services, in an open, straightforward and confidential way and consult with other staff or professionals if required
  •  always explain and discuss the care, support or procedure you intend to carry out with people and only continue if they give valid consent
  • maintain clear and accurate records of the care and support you provide. Immediately report to a senior member of staff any changes or concerns you have about a person’s condition
  • recognise both the extent and the limits of your role, knowledge and competence when communicating with people who use or visit our services
  • comply with Health and Safety policies including those relating to substance abuse


3 – Respect people’s right to confidentiality


  • treat all information about people who use work or visit the home as confidential
  • only discuss or disclose information about people in accordance with the homes confidentiality policy and procedures, GDPR and data protection policy and other applicable policies set out in the staff handbook
  • always discuss issues of disclosure and seek guidance regarding information or issues you are concerned about with a senior member of staff or the manager


5 – Strive to improve the quality of care and support through continuing professional development


  • participate in continuing professional development to achieve the competence required for your role
  • undertake competency-based training in line with staff training policies
  • improve the quality and safety of the care you provide with the help of the seniors and the standards set by the manager and in line with the ethos and policies of the home
  • contribute to the learning and development of others


6 – Uphold and promote equality, diversity and inclusion

  • respect the individuality diversity, different cultures and values of the people who use, work and visit our services
  • be non-discriminate and do not condone discrimination against people who use, wok or visit the service
  • promote equal opportunities and inclusion for the people who use, visit and work in our home
  • report any concerns regarding equality, diversity and inclusion to a senior member of staff as soon as possible

7 – Respect the rights of people while seeking to ensure their behaviour does not harm themselves or others


  • recognise that people have the right to take risks and help them identify and manage potential and actual risks to themselves and others
  • follow risk assessment policies and procedures to assess whether the behaviour of people presents a risk of harm to themselves or others
  • take necessary steps to minimise risk
  • ensure relevant staff and/or other professionals are informed about outcomes and implications of any risk assessments

8 – Insubordination

Insubordination generally falls into one of these four categories:

  • Disobeying an employer’s order or instruction
  • Disputing or ridiculing authority
  • Exceeding authority
  • Using vulgar or profane language towards your senior or manager

All employees of Derbyshire House are expected to comply with directions given to them by their seniors or manager, except where such obedience is deemed impossible or unlawful, or would impose unreasonable burdens on the employee. If the employee feels that the request or direction given is unreasonable or unjustified, they have the right to raise these objections with the manager, Sharon Smith.

If the senior or managers order is reasonable and lawful, the staff members’ disobedience without proper justification would constitute misconduct.

It is never acceptable for an employee to make threats of violence or directly insult the senior or manager involved. This would result in disciplinary action being taken. If a staff member was to use any profane, vulgar, obscene, derogatory or offensive language towards their employer, where such remarks are unjustified given the current situation, and the remarks are not within the normal exchange between these people, this is also classed as insubordination and would result in using the disciplinary procedure.

Difference of opinion between employees and their seniors are taken into account and any remarks made around this are taken into consideration should an investigation be required. An isolated instance of an error in judgement is not misconduct.

9 – Code of ethics

All staff will treat all people in a considerate and respectful manner. All staff will not:

  • use personal property of others without their consent including the telephone for personal calls
  • eat food brought into the home for personal use of people without their consent
  • forge people’s signatures or falsify documentation
  • bring any unauthorised individual into the home
  • breach people’s privacy or divulge information inside or outside the workplace
  • smoke in any other area other than designated smoking area
  • watch television, computer, play video games, or sit around and chat unless authorised to do so
  • upload pictures, status updates, comments or any other information about the home its staff, or people who live in and/or use our services, visitors and/or other professionals on their own personal social media accounts, this includes but is not limited to Facebook, Instagram, Snapchat and Twitter
  • steal, borrow, accept, obtain money or anything of value, including gifts or tips from people living in and/or using our services, families, advocates friends or visitors
  • discuss personal problems, religious or political beliefs with people living in or using our service
  • engage in sexual conduct or in a conduct that may reasonably be interpreted as sexual in nature, regardless of whether or not the conduct is consensual
  • engage in behaviour that causes or may cause physical, verbal, mental or emotional distress or abuse to a person
  • be designated to make decisions for a person in any capacity, involving a declaration of mental health, power of attorney, durable power of attorney or guardianship
  • engage in behaviour that constitutes a conflict of interest or take advantage of or manipulate services, resulting in an unintended advantage for personal gain that has detrimental results for a person, their family or another provider
  • leave the shift without authority to do so or without informing and discussing the reason with a senior member of staff or the manager
  • extend the relationship with a person beyond the specific boundaries
  • engage in a disagreement with people, instead, seek to improve communication and express willingness to work together constructively. In the event of a disagreement the manager is to be contacted immediately. The definition of disagreement is failure or refusal to agree which may escalate into a conflict or quarrel
  • deny care and support to a person or their living conditions
  • not wear inappropriate or offensive clothing, clothing should be respectful with no offensive logos or too much skin on show and appropriate shoes and jewellery. Staff will be sent home to change if they come to work in clothing that is considered inappropriate